Swiftlane
Location
Bangalore | India
Job description
L2/L3 Phone/Ticket Based Customer Support Engineering Role – SWIFTLANE, California, USA Compensation: 10-15 lac Years of Experience: Minimum 3 years experience US phone tech support required Job Location: India (Bengaluru) Shift Timings: US EST and PST timezone
Swiftlane is a fast growing startup out of San Francisco, looking to hire people in our HSR Layout, Bengaluru office. IMPORTANT: Application Process: We won’t be reviewing Linkedin applications. We will only review applications sent by email - please read the instructions here: Key Responsibilities: Phone, Email, Chat Support US timezone work hours Working out of Bengaluru Office Engineering background is needed to succeed in this role Excellent customer phone communication is required to succeed in this role Excellent written communication is needed for this role Utilize Cutting-Edge Tools: From Zoom, Notion, Zendesk, Zapier, Pandadoc and Slack to Google Docs and Excel, you'll wield various tools to collaborate with our talented 30-40 team members across the globe. We will teach you any tools you are not already familiar with About Us: Swiftlane, California USA, ( a cutting-edge touchless Access Control provider, is revolutionizing safety and convenience in the real estate industry. We're on a mission to make living and working in buildings seamless and secure through our innovative systems that are deployed in 1,000+ apartment and commercial buildings across the country. We are seeking a dedicated Technical Support Specialist for a remote role in either Eastern or Pacific US time zones. In this position, you will deliver top-tier technical support to Swiftlane's valued customers, installation partners, and property management professionals via phone, email, and chat. Your role will encompass troubleshooting, technical assistance, and ensuring a seamless experience for all stakeholders. If you're a customer-focused professional with a strong technical background, we encourage you to join our team and contribute to making access control smarter, simpler, and more secure.Job tags
Salary
