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Customer Contract Associate


Orange


Location

India | India


Job description

about the role

key accountabilities key result / decision areas (outcomes)

Customer engagement and support:

Bid support and non-organic growth activities:

Quote to Order:

Other

knowledge and abilities

Team player that is communicative, organized, flexible and used to work in a stressful environment

Sales driven, commercial behavior with respect for company compliancy rules

Ability to identify problems and work to resolution as required

Experienced working towards targets and deadlines

Is able to build a network of people, getting things done

Having a good understanding what influence invoice or payment issues can have on a company's cash flow

have a good understanding for what influence customer experience and company objectives

Understand customer (internal and external) challenges and needs, listening skills

Having a good understanding what influence invoice or payment issues can have on a company's cash flow


about you

education, qualifications, and certifications

Academic business degree or equivalent

Languages: English fluently - mandatory

supported country language is welcomed

e xperience

2 to 4 years' experience as Sales or Account Associate, Sales operation or in Sales support

job skills and certifications

  • Clear& proactive internal and external customer communication
  • Able to deal with dual reporting lines and virtual teams
  • Fast learning and self-motivated
  • Negotiations / Delegation skills
  • Demonstrate responsibility/taking ownership
  • Ability to manage many tasks at the same time
  • Proactive behavior

behavioral skills

skill target proficiency level expected

1

Adaptability

Advanced

2

Planning & Organising

Advanced

3

Results driven

Advanced

4

Communication

Expert

5

Influence & Persuasion

Advanced

6

Initiative & Proactivity

Proficient

7

Customer Focus

Advanced

8

Teamwork

Advanced

9

Relationship Building

Advanced

10

Analyical Thinking

Advanced

professional skills

skill target proficiency level expected

1

Value Selling

Proficient

2

Negotiation Technques

Advanced

3

Customer Intimacy

Expert

4

Conflict Management

Proficient

5

Sales Processes and Tools Knowledge

Advanced

6

Products & Services

Advanced

7

Decision Making

Proficient


additional information

why become a n Account Associate

Becoming Account Associate will provide the opportunity to gain front line experience in a number of different aspects of sales such as: account planning, strategy, forecasting, solution up selling, problem identification, root cause analysis, problem resolution and relationship building

opportunities for a n Account Associate

Job title can move into the jobs of Senior Account Associate, Customer Business Request manager, Customer Ordering Manager , (jr) Account Manager, Project Manager, Service Manager



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