Senior Process Specialist - Writing
Location
Chennai | India
Job description
2088809
Job Description Job Titl e – Senior Process Specialist - Writing The Purpose of This Role The position is responsible for creating, maintaining, and publishing procedure documents and plan level content in the WI space (including DB, DC, H&W, FinOps, and SPS).
The Value You Deliver - Creating, developing and maintaining content across all WI plan level resources, operational procedures, reference documentation and training materials
- Transforming information into content by researching, analyzing, planning, designing, and writing content at the appropriate level to support consumer's area of responsibility
- Leveraging content styles and standards for each repository to promote consistency and work towards resolving issues of inconsistency
- Working towards to building deep domain and product knowledge
- Researching technical information, system processes, communications and training materials to ensure understanding of subject matter for assignments
- Engaging and collaborating with business partners and project managers throughout the writing and design process to provide expertise, clarify, and or/improve structure of content
- Managing multiple work queues and collaborating with peers to ensure execution to support deliverables within service levels, including intra-day deadlines
- Owning the work and adhering to escalation procedures to ensure timely execution of deliverable
- Owning to facilitate resolution of issues and items escalated by business partners and/or consumers
- Demonstrating eye for detail, understanding connections and impact content has on both internal and external customers
The Skills that are Key to this role Technical / Behavioral - Excellent oral and written communication skills
- Strong comprehension skills. Good at interpretation of documents
- Good at problem solving skills and implementing solutions
- Logical reasoning and analytic thinking to analyze plan, product, and process information to determine consumption requirements
- Basic to moderate consulting skills with business partners to identify and recommend content solution options and design to meet consumer needs
- Service mind set. Ability to build a positive working relationship with other functional groups
- Organizational, prioritization, time management, collaboration, communication, team player
- Attention to detail
- Ability to learn and adapt to changes and new processes
- Identify process improvement opportunities
- Moderate Project Management skill
The Skills that are Good To Have for this role - Adapt to change
- Work in a team environment
- Detail oriented and aptitude to follow through
How Your Work Impacts the Organization The Workplace Investments (WI) writing team supports various business groups within Fidelity and is responsible for creating, editing, maintaining, and publishing procedure documents and plan level content (PLC). Participant services phone reps and the back office operations teams refer these documents to answer customer queries and process transactions respectively.
The Expertise We're Looking For - Formal education / Qualification – Bachelor of Commerce (B.Com)/ BCA / BSc / BA
- Experience – 3-6 years
- Any experience working on the US Healthcare/Retirement industry would be an advantage
Location : Chennai
Shift timings : 1:00 p.m. - 10:00pm
Certifications At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at [HIDDEN TEXT] or call 800-835-5099 for more information
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