UWorld, LLC
Location
Hyderabad | India
Job description
UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, millions of students have trusted us to help them prepare for high-stakes examinations.
We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students and professionals who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email (80%) and phone (20%), with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence.
Requirements
Minimum Education:
Minimum Experience:
Knowledge, Skills, and Abilities:
JOB RESPONSIBILITIES:
Customer Issue Resolution
Customer Service Excellence
Data Entry and Tracking
Consult and Collaborate
Job tags
Salary