Infosys
Location
Bangalore | India
Job description
Hiring for Azure Virtual Desktop + Citrix experience range 5-9 Years.
Location: Bangalore Mandatory Skills: Azure Virtual Desktop + Citrix Responsibilities A day in the life of an Infoscion 5-6 Years of related experience in an IT support organization with 7000+ users management through Azure Virtual Desktop (AVD) on Azure windows-based systems across the enterprise, including FsLogix and identity management solutions Monitoring & Troubleshooting issues using Azure Desktop Insights Analyzing, troubleshooting and fixing complex issues in mixed enterprise environments for end customers Implement best practices on AVD with Microsoft Windows 10/11 MultiSession OS and FsLogix for best performance and reliability. To create AVD support related documentation. SOP for technical processes to help the new team members To perform daily health, check Scripted/Manual to ensure uptime and availability of Citrix related services. Creation of Host Pools, Scale-Up host pool by adding new VMs for corresponding business within organizations. Exposure on installing, configuring and troubleshooting AVD Stack Manage GPO specific to AVD OUs for security hardening and automation. Administration, Monitoring & manage application deployment using MSIX package, SCCM/Tanium packages using FFLogix app masking feture and keep golden images upto date. Troubleshooting FSLogix User Profile Issues /Isolating Applications failures and Review the Event Logs for Errors and troubleshoot accordingly. Should have knowledge of Remote Infrastructure Management- Active Directory & DNS. Responsible for technical role providing support, isolating, diagnosing, and resolving incidents to restore service as quickly as possible and within defined service levels agreement. Responsible for resolving end user tickets and providing RCA, whenever required. Technical Support which mainly includes working on break fixes, production down, helping customers to implement, deploy and upgrade their environments. Handle Application/VDI issues published from AVD and troubleshooting user end issue. Must have understanding on DevOps workflows to auto-scale AVD solution as per monitoring metrics and end to end golden image management.Job tags
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