Associate Operations Specialist

Location

Secunderabad | India

Job description

Job Description

Responsibilities

• Administer and track PSA (Kantata) activities
• Monitor organizational changes for accurate reporting and scheduling
• Manage Jira queue and resolve internal customer issues within SLA
• Generate and deliver reports to stakeholders on a daily, weekly, and monthly basis
• Facilitate knowledge transfer to ensure ongoing operational success
• Develop and maintain documentation, including SOPs, process flows, and skills matrices
• Collaborate with team members and escalate customer concerns as necessary

Achievements/Goals

• Efficient Ticket Management: Ensure that tickets assigned via Jira are promptly addressed and resolved within SLA, aiming for a high customer satisfaction rate.
• Accurate Reporting: Deliver daily, weekly, and monthly reports to stakeholders accurately and on time, meeting their requirements and contributing to informed decision-making.
• Process Optimization: Identify opportunities to streamline PSA (Kantata) administration and tracking activities, leading to increased efficiency and productivity within the Professional Services team.
• Continuous Improvement: Regularly review and update documentation, SOPs, process flows, and skills matrices to reflect best practices and ensure alignment with evolving business needs.
• Knowledge Transfer: Facilitate effective knowledge transfer to customers and team members to ensure smooth operations and build a collaborative work environment.
• Professional Development: Enhance MS Excel skills and typing speed to improve productivity and effectiveness in handling various tasks and projects.

Qualifications

Qualifications/Requirements

• Competencies: Successful candidates should demonstrate the following competencies:
• Drive & Discipline: Ability to focus and work diligently towards achieving desired results
• Integrity: Commitment to high ethical standards and doing what is right
• Mental Agility: Comfort with complexity, problem-solving skills, and eagerness to tackle challenges
• Detail-Orientation: Consistent delivery of high-quality work with attention to detail
• Readiness for Eastern shift timings (5:00 PM to 2:00 AM IST)

Minimum Qualifications:

• Fresher or equivalent training/degree, preferably in finance or management
• Excellent analytical, critical thinking, interpersonal, and relationship-building skills
• Proficiency in MS Excel
• Minimum typing speed of 30 wpm
• High attention to detail
• Preferred Qualifications:
• Experience in project management, business administration, or business finance
• Willingness to work Eastern shift timings (5:30 PM to 2:30 AM IST)

This role demands a proactive and detail-oriented individual with strong communication skills and a willingness to adapt to a dynamic work environment. Candidates with a background in finance or management and experience in project management or business administration are preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

.. At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ..

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Job tags

Salary