IT Asset principal specialist

Location

Bangalore | India

Job description

• Supervise the correct usage and applying of policies for all global teams. Interact with team leads daily.

• Understand the local asset manager needs, challenge current processes and improve and automate the overall workflows within the HAM modules. Think about how processes can be simpler, more efficiency, with more workflows and automations. Quality improvements are key. Consider the ITSM tool inter relationship.
• Have a detailed understanding of the interdependencies with the ITOM CMDB, the lifecycle of CI s, discovery methods and how to improve the quality overall. There will be projects, tasks and collaborations with the teams managing the CMDB.
• Supervise the integrations of diver s source systems with the HAM module, establish a close collaboration with the source data owners and improve the quality of the imported data.
• Collaborate with the ITSM teams, how lifecycle processes, catalogue items and request management can work better and more efficient together.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners. Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
• Lead IT Asset projects with new sites and Asset managers, new integrations, or new Asset classes to be included.
• Work with finance technical teams on improving the processes, workflows and to align the Asset Database with the accounting information.
• As we all are working in a global team the IT Asset principal specialist may also be involved for a certain time and with small portion of effort to ITSM tool related activities such as automations and workflows or in cross team activities as improve our agile working.
• Preferred location is Bangalore.

K ey Relationships

The IT Asset principal specialist liaises with all Asset managers worldwide and with managers, Service managers and other stakeholders requesting global IT asset report. This could include:

• Service managers for workplace and collaboration tools
• Service Delivery and Support organization
• Technical finance teams
• Technical teams for integrations
• Local Field supports.
• Outsourcing provider
• Service Managers for infrastructure and workplace

R elevant Work Experience

The IT Asset principal specialist should have direct, documented, and verifiable experience with the following:

• Work in an IT asset environment for at least 3 years, have a good understanding of the Asset life cycle, global reports and the level of quality and accuracy.
• Have worked with ServiceNow for at least 2 years.
• Strong analytical, data processing and problem-solving skills.
• Proficiency in process formulation and improvement.
• Have fun in discovering new technology tools and apply to our needs.
• Ability to manage problems, build collaborative relationships and drive strategic direction.
• Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management.
• Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources.
• Demonstrated ability to proactively address problems and situations.
• As it is a global role, communication needs to be fluent and good understandable in english and travel and fly abroad a few times a year needs to be acceptable.

Education

• Masters degree in Business Management, IT or other related IT field.
• Technology asset life cycle (whether digital technology, information, financial or physical assets), best practice governance, tools and services.
• Policy, process, and procedure development and implementation.
• Data processing, analysis and quality management tools.
• Engagement with sourcing, procurement and vendor management legal, tax and accountancy advisors for additional information.

Licenses and Certifications Preferred :

• Information Technology Infrastructure Library (ITIL) V3 certification.
• Certified IT Asset Manager (CITAM) for ServiceNow.

Knowledge and Skill

• Strategic planning skills The IT Asset principal specialist needs to have the next maturity level in mind and plan step by step the action towards it.
• Communication skills The IT Asset principal specialist will be required to communicate and collaborate intensively with other teams. A mature Asset management is high dependent on many actors and system integrations. The IT Asset principal specialist should anticipate presenting analyses in person and in written formats.
• Financial analysis The IT Asset principal specialist needs to understand the technical dependencies with the finance systems then be able to do financial analysis.
• Project management New Asset CI s and their life cycle implementations or new Mergers Acquisition integrations will require solid project management skills.

• Adaptability Demonstrates flexibility within a variety of changing situations, while working with individuals and groups. Changes his or her own ideas or perceptions in response to changing circumstances. Alters standard procedures, when necessary and multi-tasks when required.
• Business Acumen Demonstrates an awareness of internal and external dynamics, and an acute perception of the dimensions of business issues. Conducts research and identifies, collects and analyses information about markets, economies, technology trends and business operation issues to make informed decisions. Develops approaches and solutions that are clearly linked to the organizational strategies and goals for optimal performance.
• Conceptual Thinking Synthesizes facts, theories, trends, inferences and key issues and/or themes in complex and variable situations. Recognizes abstract patterns and relationships among apparently unrelated entities and situations. Applies appropriate concepts and theories in the development of principles, practices, techniques, tools and solutions.
• Openness to Learning Takes personal responsibility for personal growth. Acquires strategies for gaining new knowledge, behaviours and skills. Builds on and applies existing knowledge. Engages in learning from others, inside and outside the organization. Tries new approaches and broadens the scope of work to learn from work assignments.

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