Helpdesk

Location

Mumbai | India

Job description

Job Description

Skill: Helpdesk

Experience : 1 to 9 years

Location : Mumbai

Job Description :

Excellent listener andempathetic communicator (oral & written)
3- 5 years of Previous experience in contact center / helpdesk
International voice process experience is Mandatory
No domestic voice process experience to be taken into consideration
Experience in HR helpdeskfor North America Region
Preference would be for candidates having experience on Workday and HRSD -ServiceNow.The HR Call Center Representative 3 ensures efficiency of servicecenter operations,
technology and transaction processes. Establishes
standards and procedures for handling employee questions, transactions and
administration of human resource programs. Coordinates
services with the human resource information systems, human resource program
managers and technology specialists. Decisions are
typically focus on methods, tactics and processes for completing administrative
tasks/projects. Regularly exercises discretion and judgment
in prioritizing requests and interpreting and adapting procedures, processesand
techniques, and works under limited guidance due to
previous experience/breadth and depth of knowledge of administrative processesand
organizational knowledge.

Desired Candidate Profile
Qualifications :BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE

Job tags

Salary