Location
Faridabad | India
Job description
Company Overview
Hex Business Innovations is a leading technology solution provider for optimizing business operations, marketing, and sales for the MSME sector. Our goal is to establish Hex as a globally recognized technology brand that partners with SMEs in their growth by automating and innovating solutions to suit their needs. We pride ourselves on offering value-for-money solutions and best-in-class service to our clients.
Job Overview
We are seeking a Customer Service Representative to join our team at Hex Business Innovations. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and supporting their needs. This is a full-time position based in Faridabad, Haryana, India.
Qualifications and Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and manage multiple tasks
- Attention to detail and accuracy
- Proficient in using CRM software and other customer support tools
- Good typing and data entry skills
- Ability to learn quickly and adapt to new technologies
- Previous experience in customer service or a related field is a plus
Roles and Responsibilities
- Handle customer inquiries and provide accurate information about our products and services
- Assist customers with order placement, product inquiries, and troubleshooting
- Resolve customer complaints and ensure customer satisfaction
- Maintain a high level of professionalism and customer service when interacting with clients
- Collaborate with other teams to address client needs and provide timely solutions
- Keep records of customer interactions and transactions
- Contribute to team goals and achieve individual targets
- Adhere to company policies and procedures
- Continuously update knowledge of company products, services, and procedures
Job tags
Salary
Rs 10000 - Rs 15000 per month
