Boutique Head- Retail Industry
Synergy Resource Solutions
Location
Ahmedabad | India
Job description
Greeting from Synergy Resource Solutions a leading recruitment firm providing recruitment services to Premium Luxury Retail Industry.
One of our clients is a leading Diamond Jewellery Boutique Brand & Well Known Business House of India looking for Boutique Head for Pune Location.
Position: Boutique Head
Work Timing: 10:00 AM to 7:00 PM or 11:00 AM to 8:30 PM (6 Days Week, Weekly Off on any day between Mon to Friday)
CTC: Fixec ctc + Incentives + Other Benefits
Age: upto 42
Scope of the role - Responsible for the Retail Sales, Customer Relationship Management, Store Operations, Customer Experience and People Management
Job Profile - Achievement of store sales targets as per plan for retail metrics like UCP value sales, bespoke revenue, conversion & repeat customer, average ticket size
- Conduct home visits, new collection introduction, and reduce dormancy by direct connects, customer profile enrichment after meeting the customer
- Curate experiences in coordination with vendor for birthday/ anniversary celebrations of key customers outside or within boutique
- Tap into repeat customer network by planning and executing events in-store or external with support of repeat customers
- Maintain efficient store operations through morning meetings, store upkeep and VM, grooming score, commercial compliance, SOP compliance, stock rotation
- Ensure exceptional customer experience through CRM updation for product related NPs, CRM fill rates, ZPP enrollment, NPS surveys
- Lead store team by motivating, coaching and training staff, conducting quarterly review and feedback
Key Deliverables - Retail Metrics
- Repeat Customer and Customer Relationship Management
- Store Operations & Customer Experience
- People Development
The right person - Graduate with 8-11 years of experience in luxury retail sales, and minimum 5 years in Fine Jewellery Industry
- Exposure to local retail marketing / promotion activities and customer experience management will be an added advantage
Behavioural Competencies: Customer Centricity, Delivers Results, Interpersonal Effectiveness, Building Effective Teams.
Functional Competencies: Business Acumen, Product Knowledge, Commercial Acumen, Sales Planning, Process Orientation.
If interested, Please share your updated resume with details of your present salary, expectations & Notice period.
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