Professional Services Engineer
Location
Pune | India
Job description
What We Do:
Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale.
The Forescout Platform delivers comprehensive capabilities for network security, risk and exposure management, and extended detection and response. With seamless context sharing and workflow orchestration via ecosystem partners, it enables customers to more effectively manage cyber risk and mitigate threats.
Join us as we secure the world with our products. We are looking for a resourceful individual to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!
What You Will Do:
The Associate Professional Services Engineer (APSE) position at Forescout Technologies offers the opportunity to deploy and operate Forescout solutions in real-world customer environments. The APSE will deploy, configure, optimize, operate, and troubleshoot the Forescout solutions as well as provide on the job training to customers onsite or remotely.
This role is primarily remote with some onsite customer engagement, will report to the Professional Services Manager.
- Provide on-site and off-site Forescout professional services to customers including; configuration, health checks, optimization, troubleshooting and upgrade planning.
- Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion
- Assist customer business units with their Forescout implementation plans and network designs
- Coordinate and lead meetings and provide written summaries.
- Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment
- Identify and recommend new customer service opportunities to Sales and/or customer
- Stay abreast of product capabilities, configurations and integrations via training/lab work
What you will bring to Forescout:
Required skills:
- Experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.)
- Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols)
- Network equipment configuration (Switch, Router, Firewall)
- Linux O/S (Ubuntu and CentOS) installation, security configuration, and management
- Working knowledge of Linux/UNIX operating systems
- Virtualization environments for both desktop and server deployments
- Ability to gather, analyze, and interpret data to efficiently and effectively take action.
- Working knowledge of industry security standards, procedures and technologies
- Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding
- Ability to constructively handle and address customer concerns through explanation or management escalation
- Ability to travel domestically and internationally.
- A self-motivated individual with a ‘can do’ attitude.
- Ability to work independently in a mix of workplace environments including large enterprise, commercial, and military/government agency customers.
- Hands-on experience with Forescout solutions a bonus.
- Current Forescout Certifications (FSCA and/or FSCE) or willing to work towards these.
- Experience in federal government environments (preferred)
- Bi-lingual (English/Another) (preferred)
Required experience:
- Bachelor’s degree in Computer Science, Engineering or equivalent experience
- 2+ years of technical professional services experience in a customer-facing role
- Experience installing, managing and supporting production network and computer security systems comprised of multiple technologies
- Security certification such as CISSP, SSCP or GIAC (preferred)
- Experience / certifications in multiple leading IT security, network, and/or IoT
What Forescout Offers You:
Managing cyber risk, together – We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout.
Apply now to find out more www.Forescout.com
Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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