Sales & Onboarding Supervisor - Bangalore
Location
Bangalore | India
Job description
About Moove
Moove is on a mission to make the world more productive and successful by redefining
access to auto finance and vehicle ownership. Our starting point is a technology-enabled
lending model to radically transform the availability of auto finance and vehicles for
on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for
entrepreneurs in the mobility sector.
About The Role As a Sales & Onboarding Supervisor at Moove, your role is pivotal in driving the success of
our customer acquisition and engagement processes. You will lead a team of sales and
onboarding specialists, guiding and motivating them to achieve sales targets and ensure
smooth customer transitions onto our platform. Your responsibilities include overseeing
the end-to-end onboarding experience, optimising sales strategies, training new team
members, and collaborating with cross-functional departments to enhance customer
satisfaction. Your leadership will play a critical role in shaping our customer growth
journey and contributing to the overall success of Moove.
What You'll Be Doing - Deliver best in class , in-person support to our drivers the customer acquisition and
onboarding stages of their lifecycle
- Walk drivers through onboarding process and all of the tools to be successful
- Promote the Moove brand, mission and values to our driver customers
- Help brand the Moove name and get drivers excited
- Stay on top of Moove policies and procedures
- Register new drivers, and review accurate drivers' information while ensuring
compliance with Moove standards.
- Accurately describe Moove's product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Moove Fleet account.
- Resolve driver related issues.
- Work with the City Fleet Manager in building harmonious relations between
drivers.
- Build driver funnel dashboard for new driver acquisition across various channels
- Manage driver referral and incentive schemes.
- Manage driver agency relationships to ensure they met company KPIs.
- Select best in class partners to work with for technical testing and training as
required and for driver acquisition
- Manage the driver funnel keeping churn to a minimum and conversion high
What you will need for this position
- A Bachelor's degree in any field such as sales, marketing, operations or any related
fields.
- A minimum of 5 years of experience in operations, supply chain, logistics or
marketplace experience in the mobility or tech industry.
- Excellent communication skills.
- Excellent interpersonal and presentation skills, with the ability to communicate
effectively (written and oral) with others at all levels of the organisation and
externally.
- Must be customer service-centric.
- Must possess basic administration skills.
- Ability to work independently, with little or no supervision.
- Ability to work in a fast-paced environment.
Key Metrics - Sign up of X number of drivers daily with security deposit if required in market
- 75% conversion from lead gen to conversion with deposit if required in market
- First trip to first month trip target to be mapped to performance
- Executive to DP knowledge transfer about Moove products to be monitored and
evaluated basis DP first few weeks of performance
- Sign up incentives to be tiered basis 1st trip to 200th trip
About The Team Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh
often, and are looking for like-minded people to join us in our mission to disrupt vehicle
ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company's approved Employment Equity Plan and Targets will be considered as part
of the recruitment process. As an Equal Opportunities employer, we welcome people from
all backgrounds who seek the opportunity to help build a future where everyone and
everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of the information contained in
employment applications, as well as the accuracy of other data presented throughout the
hiring process and during employment. Any misrepresentations, falsifications, or material
omissions in any information or data provided by an applicant may result in the applicant
being excluded from further consideration for employment or if an individual has already
been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on
the basis of gender, race, sexual orientation, marital status, religion, political affiliation or
any other protected characteristic.
Job tags
Salary
