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Executives


EXL IT service management


Location

Noida | India


Job description

Job Description

Position Title, Responsibility Level: Associate (Group)

Function:
Insurance

Reports to -

Assistant Manager

Permanent/ Temporary: Permanent
Span of Control -
Nil

Location:

Noida SEZ

Roles & Responsibilities

  • Processing of the cases received in different queues
  • Reaching out to external parties for seeking clarification / information missing
  • Sending follow-up to the external parties for seeking information / paperwork

Primary Internal Interactions:

  • AM for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
  • Manager for the purpose of settling issues left unresolved by the AM
  • Team Members for the purpose of seeking cooperation and clarification on process-related matters and providing assistance and support when required.
  • SME/ Process Trainer for the purpose of training as and when required.

Primary External Interactions

  • None

Organizational Relationships

Reports To : Assistant Manager

Skills

Desirable Skills

Technical Skills

Process Specific Skills

Soft skills

Education Requirements and Work Experience:


Job tags



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