Location
Gurgaon | India
Job description
votre rôle
- Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations.
- Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed.
- Manage customer network integration and provide expertise to implement hybrid and customized networks for the company.
- To deliver outstanding customer experience via on-time, right first time implementation of customer RFCs.
- Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
- Participate in Low Level Design calls with Technical Design Consultants and propose changes for Network Design Implementation and Integration.
- Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation).
- Knowledge of New Technologies – ISE, PRIME, DNA-C.
- Participate in Technical escalation management.
- Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team.
- Perform Quarterly/Half yearly technical audit for the designated customer network.
- Manage level3 incidents and lead technical discussions with customer and internal stakeholders.
- Deliver customer specific or new technology trainings to the team/cross functional teams.
- Documentation of change performed in customer network.
- Perform weekly/monthly security audits
- Build final config and perform SAT/CAT for customers.
- Level-3 entity for chronic incidents and major escalations.
- Participate in monthly customer meetings coordinated by the CSM as extended team.
- Support 24*7 and also support Out of office hours change requests / Planned Works from internal & external customers .
- Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects .
- Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements.
- Ability to work under pressure, dealing with multiple tasks.
- Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions.
- Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
- Project manages bulk & complex migrations using standard process and procedures – CMRM.
- Measure Change Management efficiency – quality and throughput and ensure the team’s performance meets or exceeds the set KPIs.
- Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards.
votre profil
Educational Qualifications
- Engineering Degree/Equivalent in Telecommunications field, preferred
Relevant Experience
- Min. 8-12 years’ experience in core enterprise network and MPLS VPN.
CCNA, CCNP, CCIE, JNCIA, SD-WAN, Riverbed, Cisco Wireless LAN
Desired skills/knowledge
Minimum 8 to 12 years of experience.
Area of expertise:
- Cisco & Juniper routing & switching, Nexus, Wireless LAN
- Data Center Technology: ACI, DNA-C (SDA)
- SD-WAN – Cisco Viptela, Cisco Meraki, Fortinet, Versa, Prisma
Core experience implementing network (MLAN, WLAN, Riverbed, MPLS VPN, QOS, Routing Protocols, SDWAN).
Basic knowledge Ansible/Python Scripting, Linux will be preferred.
Good knowledge of industry standards and compliance requirements.
le plus de l'offre
Job tags
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