Airtel Business
Location
Mumbai | India
Job description
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’
Function: Customer Experience Reporting To: TL- SDM Job Level: Manager Purpose of the Job •Build a one-to-one relationship with the customers based on an understanding of customers, business environment. •The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer. Key Deliverables Responsible as a single point of contact (Project Manager) for given set of customer’ & Business Team Customer engagement / meetings to update on project delivery & milestones Coordination with network & cross functional team to meet project timelines Ensure committed delivery on the Project rollout front Ensure project compliance parameters are met Timely closure of project and handover services to NOC for smooth future support Managing /supervising timely resolution of escalation / tickets Via Circle level project managers and Bidders NOC Skills Required Customer Focus and Customer first attitude Reasonable Commercial, process and Business Awareness Perseverance and go getter attitude. Collaborative relationships building & working Effective Communication and Impact Self-Management and Personal Development Educational Qualifications Engineering degree with MBA (Desirable) or Diploma / Engineering degree. Work Experience 6- 8 years of technical operations and Customer Facing experienceJob tags
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