Synergy Resource Solutions
Location
Ahmedabad | India
Job description
The role of the Ecommerce Sales Manager is to lead the development and growth of the companys e-commerce platform and channels with a customer-focused, commercially-driven mind-set. The ecommerce Sales Manager is responsible for developing and implementing e-commerce sales strategies and tactics and aligning business and technology development efforts to foster growth and customer satisfaction.
Role & Responsibilities:
- Develop sales and operational plans and follow up on day to day execution
- Design, develop and manage the companys overarching customer journey and experience along all customer touchpoints and channels as per proven best practices
- Coordinates with internal and external stakeholders to ensure delivering optimal experiences to customers
- Develop and implement internal and external processes and procedures to support an efficient, seamless customer experience
- Lead the e-commerce platform and channels design and discuss plans for improvement
- Design and continuously improve the product catalogue
- Measure and improve customer experience and satisfaction and recommend and follow up on continuous improvement action plans
- Create & Implement strategies to generate repeat business & brand loyalty from existing & old customers.
- Define and measure operational KPIs for all aspects of the Customer Experience.
- Participate in the Divisions budgeting cycle and provide input to the budgeting process
- Ensure effective utilization of their respective Departments budget, and report accurately on progress and challenges
- Participate in the identification and recruitment of key talents for their respective function
- Lead, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
- Set performance objectives, provide the necessary support, evaluate/appraise the team and provide regular feedback on performance
Qualifications
- A Bachelors or Masters degree in a related field required.
- Overall 5+ years of experience with at least +2 years in manager level in sales & customer relations management preferably in Fashion/luxurious products industry or E-commerce.
- Experience working with c-Level and in a supervisory role strongly preferred experience in senior Sales or Product Development positions.
- Experience in the digital retailing market, B2C experience.
- Exemplary interpersonal, teamwork, and communication skills
Benefits:
- Almost all Indian festival leaves.
- All Sundays off (Except some offers run or Emergency work)
- 15 yearly paid leave. It's carried forward base
- Dinner Parties on some occasions
- All necessary documents we provide
- Birthday celebrations
Job tags
Salary
