Right Move Staffing Solutions Private Limited
Location
Bangalore | India
Job description
Greetings for the Day…!!!
We are looking for a Service Desk for one of our esteemed clients in Bangalore having experience into Service Desk,Technical Support , International Voice Process.
Exp: - 1 + year
Location: Bangalore
CTC: Up to 5 LPA
Shifts : - Rotational (24 * 7 )
J ob description :-
Ø Proficiency in using request management tools or ticketing systems.
Ø Attend to service tickets. Log/troubleshoot and provision the solution using customer provided knowledge base.
Ø Transfer or dispatch to next level of support. Daily communication/interaction via email/ticket/phone.
Ø Adhere to HP/Customer set quality standards& SLAs.
Ø Provide quality service & resolve concerns efficiently & professionally.
Ø Serve as the first contact with customers who need technical assistance via the phone or email.
Ø Perform troubleshooting using different diagnostic techniques& SOPs.
Ø Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Should have the understanding aboutthe basics of the below Technical Skills:
Ø Windows & MAC troubleshooting
Ø Active Directory (Basic)
Ø Basic Networking (LAN/WiFi)
Ø Win NT/2000
Ø MS Office 2007, 2010. O365
Ø OS - Win7, Win 10, MAC
Ø Outlook 2007, 2010, 2016
Ø Office Libre
Ø PC/Laptop/Printers (Installation and Troubleshooting)
*We are looking for candidates who can join us immediately*
If you find this interesting and inline with your career aspiration, please share your CV on [HIDDEN TEXT] or call on 7391054304
Job tags
Salary
