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Technical Support Representative


Right Move Staffing Solutions Private Limited


Location

Bangalore | India


Job description

Greetings for the Day…!!!

We are looking for a Service Desk for one of our esteemed clients in Bangalore having experience into Service Desk,Technical Support , International Voice Process.

Exp: - 1 + year

Location: Bangalore

CTC: Up to 5 LPA

Shifts : - Rotational (24 * 7 )

J ob description :-

Ø Proficiency in using request management tools or ticketing systems.

Ø Attend to service tickets. Log/troubleshoot and provision the solution using customer provided knowledge base.

Ø Transfer or dispatch to next level of support. Daily communication/interaction via email/ticket/phone.

Ø Adhere to HP/Customer set quality standards& SLAs.

Ø Provide quality service & resolve concerns efficiently & professionally.

Ø Serve as the first contact with customers who need technical assistance via the phone or email.

Ø Perform troubleshooting using different diagnostic techniques& SOPs.

Ø Troubleshoot, diagnose, and resolve technical hardware and/or software issues.

Should have the understanding aboutthe basics of the below Technical Skills:

Ø Windows & MAC troubleshooting

Ø Active Directory (Basic)

Ø Basic Networking (LAN/WiFi)

Ø Win NT/2000

Ø MS Office 2007, 2010. O365

Ø OS - Win7, Win 10, MAC

Ø Outlook 2007, 2010, 2016

Ø Office Libre

Ø PC/Laptop/Printers (Installation and Troubleshooting)

*We are looking for candidates who can join us immediately*

If you find this interesting and inline with your career aspiration, please share your CV on [HIDDEN TEXT] or call on 7391054304


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