Providing software application support under the supervision of the Senior Software Support Engineer and ensure application are healthy all the time (16/7)
Drive the maintenance and support of software applications across the globe.
Independently own and address and resolve applications issues, provide updates and perform root cause analysis.
Gather the required information necessary in order to best handle customer software and technical inquiries
Plan, execute and implement applications and configuration change procedures
Gain and maintain expertise in flow of application process and systems related to domain
Performing analyses on software application functionality and suggesting improvements
Ensuring effective front end and back end functionality of applications
Consulting with the software development team, internal users, and clients to improve application performance
Establishing the root causes of application errors, and escalating serious concerns to Leadership teams
Keeping a record of configuration changes and scheduling application updates
Documenting processes and monitoring application performance metrics
Providing front-end support to clients and colleagues in other departments
Managing code migration across environments to ensure continued and synchronized functionality
Collaborate with software support teams to properly manage customer inquiries and escalate when appropriate.
Partner with other software support team members on various strategic projects when needed
Extensively research and document customer technical issues and solutions for knowledge-base and bring new ideas for innovation and automation excellence into the software support team.
Maintain good professional relationships with counterparts of engineering, platform support and end Users
What youll bring:
Bachelor s degree in Computer Science or related technical field
Good understanding of programming languages like JCL,Cobol, DB2, IMS, CICS, Control-M
Minimum 6+ years of experience in Application Development & Support
Minimum 6+ years of experience in building/supporting of large scale applications using multiple technologies (i.e. Knowledge in Cobol, DB2, JCL, IMS, CICS, Microsoft Office tools, Azure Cloud)
Good understanding of database
Good understanding of networking, systems, applications and storage
Systems, software engineering and architecture knowledge
Exposure / experience in Cloud technologies will be an added advantage
