Focus on business requirements gathering, functional solutions and testing
Conduct business requirement analysis and gap analysis.
Develop and recommend solutions and strategies for functional solutions based on the analysis of customer business goals, objectives, needs, and existing business workflow.
Facilitate and shadow the business process and configuration workshops.
Work with the SumTotal Project Manager to define optimum project delivery strategy and plan.
Provide functional and business leadership to the client as well as the cross-functional team.
Testing and Validation of business requirements and functional solutions.
Work with internal groups to define, deliver, and assist with post-implementation issues.
Facilitate and lead the delivery of Administration Training.
Provide consulting on the functionality of the SumTotal application
Internal-facing effort to ensure best practices (approximately 20% of the role). Function as a subject-matter expert in relevant areas.
Oversee and guide Learning (and Talent, if required) implementation projects.
Meet utilization requirements and other KPIs related to individual and practice performance.
Approximately 50% travel, will be required (pre-COVID as an indication).
Skills Behaviors:
Demonstrated client relationship and interpersonal skills.
Excellent analytical and problem-solving skills.
Proven ability to define and document gap analysis and propose solutions.
Able to plan prioritize own workload to meet conflicting, varied and demanding deadlines.
Planning and organizational skills to determine what needs to be done to deliver multiple projects with defined timescales, and to ensure this happens.
Communication should be - Clear, Precise, and Assertive.
Superior interpersonal skills: ability to work well with others.
Coordinate and ensure weekly status reporting/meetings are done with customer and internal stakeholders, along with minutes of the meetings documented and sent to the meeting invitees.
Coordinate transition to support for on-going maintenance.
Coordinate with Cloud Ops for environmental setups
Own Workshops, Training and UAT activities.
Presentation:
Present themselves professionally.
Ability to project confidence to help customers make right decisions, utilizing the SumTotal and industry best practices.
Ability to lead a group discussion.
Ability to engage with prospective customers, during the scope discovery phase.
Ability to drive the discussion towards controlling project scope and schedules.
Team Collaboration
Ability to motivate and lead cross-functional teams and professionals of all levels.
Proven cross-functional team success.
Contribute to overall team success in delivery and pre-sales scenarios.
Customer Satisfaction
Ability to continuously improve and receive positive feedback from customers and internal stakeholders.
Initiative
Ability to manage tasks with minimal supervision.
Ability to lead and successfully complete project with complex customer requirements.
Preferred Qualifications:
Knowledge or experience working with SumTotal/other HCM solution is preferred
Aptitude for technology, able to learn new tools quickly
Mandatory- Expertise in using Microsoft Office suite (Office 365), Microsoft Project.
Experience with usage of tools like: Salesforce (SFDC), OpenAir (PSA), MS Teams, SharePoint, OneDrive desirable.
Extensive experience with HCM platforms - Experience in Learning Management or Talent Management and / or Workforce Management Solutions / Payroll solution implementations.
Basic technological knowledge of some of the following: SQL, VB, JavaScript, ASP, XML, Cognos Reports, SQL Server, Oracle, IIS, firewalls, proxies, SMTP, general Windows OS, and network security.
