Clinton Health Access Initiative (CHAI)
Location
Mumbai | India
Job description
WJCF will support Maharashtra in driving adoption of ABDM in the private sector, as the Development Partner under the NHA s 100 Microsites initiative. Our primary responsibilities include building capacity of the field staff deployed by the Interfacing Agency and supporting the State ABDM Office in monitoring progress and reporting to the NHA. Apart from the three key stakeholders (State ABDM Office, Interfacing Agency and the NHA), we will also work closely and collaboratively with multiple stakeholders, including state-and-district level authorities, statutory bodies such as medical commissions, professional associations, and of course, the healthcare professionals themselves.
WJCF is looking to hire a n Analyst to work in close collaboration with the Maharashtra State ABDM Office in Mumbai and support the Interfacing Agencies working for the implementation of microsites to help drive adoption of ABDM among healthcare professionals in the state. A particular focus of this role is to support the State ABDM Office in widening their engagement with healthcare professionals by leveraging various existing platforms such as medical conferences, digital health events, and such others and deepen the engagement with the healthcare professionals through implementation of microsites.
The microsite approach to adoption is important for the ABDM ecosystem in two main ways:
- By engaging deeply with an ecosystem of providers, it helps catalyse demand for ABDM through a flywheel effect - demonstrating the value of ABDM to all stakeholders, thereby jump-starting wider demand-based adoption.
- As sites for learning and experimentation, microsites deepen the ABDM ecosystem s understanding of attitudes, incentives and circumstances that can drive or hinder adoption of ABDM, thereby helping to identify new use cases and sharpen its value proposition.
This role provides an opportunity to be at the heart of and directly influence the nascent and fast-moving digital health journey in India. While based out of the State ABDM Office in Mumbai, the successful candidate will work closely with our Program Officer who is based in Nagpur and our ABDM Adoption team based out of the NHA.
Primary responsibilities will include:
- Working closely with stakeholders at State ABDM Office (SAO), Maharashtra to design and implement an effective communication strategy and for creating awareness about ABDM and conduct regular capacity building initiative(s) in the state.
- Strategic planning and execution of program activities by c losely working with the field team (hired by the Interfacing Agency) and managing week-to-week targets and improvising the implementation strategy (if required).
- Systematically monitoring progress, documenting, and distilling insights and reporting for the microsite(s) implemented in
- Liaising with stakeholders such as the (i) Information, Education and Communication (IEC) team at NHA, and (ii) Various ABDM-enabled IT solution providers to ensure that field team (hired by the interfacing agency) is enabled to provide up-to-date and accurate information to healthcare professionals and to ensure a smooth onboarding process.
- Report all issue(s) as identified on field (technical/ procedural) to (i) State ABDM office, (ii) NHA in a concise manner. Ensure that issues are resolved and timely action is taken.
- Supporting SAO to identify and participate in medical conferences, workshops, and CME sessions to convey benefits of becoming a part of the ABDM ecosystem.
- Engaging professional bodies and associations of healthcare professionals to leverage their existing communication channels (sessions, newsletters, magazines, blogposts, and such others) for spreading awareness about ABDM among their members.
- Working closely with communication and research partners to sharpen the articulation and methods of conveying the value proposition of ABDM to healthcare professionals.
- Exploring other innovative ways to reach out and engage healthcare professionals to enable them to participate in India s digital health journey.
Qualifications Required
- Master s/Bachelor s degree in management, public health, engineering, digital health, public policy, or similar fields.
- Work experience of 2+ years in management consulting, public health, data analysis, public policy, digital health, or allied areas.
- Proven performance in a fast-paced, results driven environment.
Preferred
- Experience working in a multi-stakeholder environment and / or government stakeholder management experience would be a strong positive.
- Experience in e-governance or digital health programs in India.
Skills & Traits:
Required
- Excellent analytical (qualitative and quantitative) skills and communication (written and verbal) skills.
- High level of proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.
- Willingness to travel within and across states, as required and for extended periods (up to 40% travel).
- Ability to think strategically, handle ambiguity, and problem solve in a fast-paced, limited-structure, multicultural environment.
- Impeccable integrity
- Humility and open-mindedness
- Learning mentality
- Tenacity and resourcefulness
- Willingness to speak up, and then to commit once a decision is taken.
Preferred
- Ability to navigate complex processes and influence decision-making in a professional and collaborative manner.
- Fluency in English. Fluency in Hindi and additional Indian language is an advantage.
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