Desktop support Engineer-L2

Location

Coimbatore | India

Job description

To provide Second level & Escalation support on Desktop, OS and hardware adhering to SLA defined.

Job tasks & responsibilities:

1. Monitoring & assigning calls to L1 engineers.
2. Install, Configure & maintain e-mail clients remotely.
3. Installation and configuration of Client OS physically on client machine or using any third party tool.
4. Perform Desktop Backup and Restore activities (Client level).
5. All escalations from Desktop L1/Sr. L1.
6. Troubleshoot escalated issues of operating systems (Windows XP, Windows 7 etc.)
7. Deploy Patches approved by Server Team for Client Workstations.
8. Client level antivirus management.
9. Testing of computers and ensuring that computer systems are functioning properly.
10. Testing Network connectivity
11. Perform System Ramp up/Down activities.
12. Remote Software/Desktop troubleshooting
13. Support on windows networking (wired and wireless)
14. Basic troubleshoot and resolve DNS,DHCP issues
15. File and printer sharing services.
16. Users and groups management.
17. Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
18. Working closely with Asset Management Team, update them regularly for hardware consumables, required in near future.
19. Perform adhoc maintenance activities out other duties as you may be requested by management.
20. Maintaining other computer peripheral devices such as printers and solving printing problems if they arise.
21. Basic Windows Server knowledge.
22. Documenting procedures and processes.

Job Specification:

1. Qualification :Under Graduate/Graduate or any Technical Degree/Diploma
2. Certifications : MCP/MCSA/MCSE
3. Experience : Minimum relevant experience of 36 months
4. Communication Skills: Should be able to Speak, Read and Write correct grammatical English.

Job tags

Salary