Payment Operations Analyst

Location

Bangalore | India

Job description

• You're upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude which you will fit right into the team.
• You, like us, understand the importance of collaboration and are driven to be the best in what you do.
• As you will be part of a multi - functional team, you will work closely with other departments to ensure clients funding and withdrawals occur smoothly to and from their trading account.
• You will be proactive with any queries and requests from clients to ensure they are answered and ensure you maintain up to date with changes to regulations and new payment trends and to date with all things Payments at IG.

What you'll do

Accurate and efficient processing of deposits into IG in accordance with international and local compliance regulations

Processing and release of withdrawals across IG s different payment methods such as Card, Bank and PayPal

Regulation and enforcement of IG s strict anti-money laundering controls, including the verification of bank statement and payment methods

Administration of IG s payment and banking portals to enable effective processing

Problem-solve complex issues and errors to resolve payment queries

Handling of daily reports, posting of bonuses/tax and audits

Cross-departmental communication to facilitate effective handling of queries

Participation in continuous improvement initiatives to optimise team performance.

Who we're looking for

You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. you're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

What you'll need for this role

Although desirable you dont need a background in finance to apply. Well provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail - plus:

• A degree-level education
• Fluency in English (verbal and written)
• Excellent interpersonal and communication skills
• The ability to work well under pressure
• To be able to establish rapport with people of all status and background
• A logical and analytical approach
• Very good organization and time management skills
• Literacy in MS Office
• Strong attention to detail.

The perks

• Flexible working hours & hybrid working

• Home office equipment reimbursement

• Performance related Bonus

• Employee-led LGBTQ+, Womens, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture

• Career-focused and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform

• Well-being events as well as Employee Assistance Programme

• Contribution to gym memberships

• A day off on your birthday Two days volunteering leave per year

• A day off on your birthday

• Two days volunteering leave per year

Job tags

Salary