Location
Haridwar | India
Job description
Business Development
- To be responsible for execution of regional strategy pertaining to CTS
- Generate orders from customers for service products
- Support to sales as well as operations
- Follow-up with customers to acquire orders
- Follow-up and meeting with key accounts to meet monthly targets and help them achieve targeted level of business with end customers, In order to achieve business level in line with installed machine population base.
- Carry out Tele sales, mailer campaigns, and generate leads for Aftermarket products, timely renewals of Existing Service plans
- Work on allocated leads, generate leads, analyse the installed base and customers, generate offers for: Sales of spare parts, Ad -hoc, fixed price, element business, standard service plans to customers and all potential customers.
- Experience of territory handling and good collaboration among the team.
- Close monitoring through C4C (Direct Sales & Indirect Sales) and DREAMS (Indirect Sales)
Customer Relationship
- Collect customer feedback on service (direct & indirect)
- Analyse escalated customer-related problems and work with service to resolve them
- Analyse factors causing dissatisfaction among customers
- Review measures and take corrective action in coordination with Zonal Manager/ reporting manager.
- Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction
- Maintain regular contact with all customers
- Liaise with colleagues handling field Aftermarket sales to co-ordinate activities where appropriate and ensure that sales are obtained, and a high level of customer satisfaction is maintained.
Receivables
- Receive data on collections and customer statement of accounts
- Follow-up with customers on outstanding/ invoices on service products
- Ensure follow-up with dealers for collections IN ORDER TO maintain cash flow in the company and minimize outstanding.
- Ensure to follow the instructed payment terms and pre-approvals for all other commercial term & conditions.
- Ensure timely collection payments from customers to control receivables.
Air audits, optimization, Airnet and all other focus products
- Energy Audit - Track market opportunities,
- Educate customers on audit benefits
- Study customer/sales-related queries on audit requirements,
- Use of Air scan
- Promotion of Air optimizing products IN ORDER TO reduce energy consumption and generate revenue
- Airnet & SS piping sell with the help of direct and indirect sources
- More focus on 1:1 and contract ratio
- Techno commercial acumen and understanding of Aftermarket business
Compliance with Corporate Guidelines
- Follow in letter and spirit the Atlas Copco Vision, Mission and core values
- Talent framework competencies
- Comply with the Atlas Copco Business Code of Conduct
- Comply with the policies and procedures communicated from time to time
- Perform any other tasks given by supervisor from time to time IN ORDER TO enrich the Corporate Culture
If in future job profile change from direct to indirect (Dealer Management):
- Monitor dealer target achievements
- Analyse dealer strength
- Examine dealer inventory
- Review purchase order raised by dealers
- Track spare parts sales on monthly basis, IN ORDER TO enhance dealer effectiveness and improve customer satisfaction
- Dealer Sales Operations Monitoring (Indirect Sales)
- Dealer develop and competency of sales/service team
Personality requirement
- Good Interpersonal skills
- Effective Presentation and Communication Skills
- Skill in solution selling and developing difficult and new markets
- Hard working person with good perseverance
- Structured and organized person
- Capability to build good relations with customers and team member
Skills and experience
Experience Requirements
- Minimum 3 - 5 years experience of operations or CTS Sales in Atlas Copco or suitable candidate for this position.
Knowledge :
Techno commercial acumen and understanding of Aftermarket business
Selling skills, Interpersonal skills, Negotiation skills, Technical skills, Commercial acumen, Team skills, Report writing skills, IT skills
Educational Requirement :
Diploma / Degree Engineer with good Sales/ Service acumen
Job tags
Salary
