Patient Journey Partner - Oncology

Location

Lucknow | India

Job description

• You will manager End to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators.
• You will have complete understanding of account ecosystem, stakeholders, key influencers, decision makers and patient profiling to create account/customer/patient persona based solution through outside in approach
• You will need to contribute to the organizations understanding of the patient journey and customer buying process (treatment protocols/decision criteria etc) and motivators.
• Map the patient journey, understand the barriers of each disease specific leverage point, co-create patient centric solutions with the customer.
• Develop account relationships by understanding account vision, strategy and tactics and creating shared value partnership.
• Be the one point of contact for brand and therapy related query resolution of the HCPs.
• Improve adoption of Roche innovation by building conviction on Roche innovation
• Accountable for overall patient and business impact from the customer and actively contributes to the state PL.
• Contribute to the commercial, medical and access initiatives as squad member.
• Responsible for the successful implementation of commercial contracts in the assigned accounts (non-Corporate Accounts).
• Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable long-term partnership.
• To understand account specific hurdles to Roche Innovations co create solutions with Stakeholders to develop relevant Value propositions
• Provide account insights inputs to the launch excellence team.
• Execute 30-60-90 days account plan w.r.t NPT, activity, secondary planning etc
• Inspire hospital stakeholders by creating value propositions and ensuring faster New Product/SKU inclusion in the account.
• Projection, forecasting inventory management of private accounts and share key insights with State team on account performance trend.

Behavioral Competencies

• Exhibition of Roche Leadership Commitments and Roche Core Values
• Patient centricity in decision making
• Strategic Communication
• Strong Collaboration and Networking skills
• Inspiring and Influencing

Eligibility Criteria (Qualification and Experience)

• Relevant graduate delivery required, post-graduation preferred
• More than 8 years experience with 4+ years in Patient Services or similar preferred
• Strong collaboration and networking skills, process orientation and alliance management
• English language knowledge, written and verbal is preferred, knowledge of local language is an advantage
• Willingness to relocate

Job tags

Salary