---

---

Location

Coimbatore | India

---

Job description

Participate in workforce management
Track orders for on-time delivery and resolve customer issues
Implement processes for consistent team handling of customer complaints
Analyzes and reports performance data on customer escalation trends and business improvement plans
Conducts regular meetings with Supervisors and Professionals to maintain two-way communication and achievement of departmental objectives
Plans, develops, and administers customer service improvement programs in alignment with company objectives- Implements company policy, procedures.standards. and goals

Qualification:
1. Eligible Department- Any degree
2. NO Active Backlog

Skills Needed:
Demonstrated organization, quantitative, analytical and problem solving skills
Extreme Excel skills and Access database knowledge needed for scorecard and analties production
PowerPoint presentation capabilities needed for presentation of analytics and recommendations to Division leadership Customer service orientation reliable, responsive, customer focused.
Ability to drive results (reliable, proactive able to work effectively in a complex, fast- paced environment)
Ability to build strong partnerships across the business

---

Job tags

---

---

Salary