Manager People Services Generalist
Walmart Global Tech India
Location
Bangalore | India
Job description
Position Summary...
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
What you'll do...
- At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.
The Unemployment Claims Team in People Services play a crucial role in ensuring the accurate and legitimate validation of unemployment claims raised by the Walmart Associate. The team's primary responsibility is to verify the employment status of individuals who are claiming unemployment benefits. This involves cross- checking the information provided by claimants with the company's records to confirm whether the claimant is indeed unemployed and eligible for benefits
About Team: - The People Services team is a dynamic and multi-functional team spanning across several pillars catering to
2.1 million associates across Walmart. This Bangalore based team collaborates and works together with our colleagues based out of Charlotte (North Carolina) and Bentonville (Arkansas) creating benchmarks around customer service delivery and a superior associate experience. Our speed, accuracy, on-time delivery of associate centric solutioning enables us to create the right mix of performance and agility in our daily operations. Our focus continues to bring in bright and fresh talents thereby ensuring a high-octane culture. Ready to jump in and be a part of this team The Unemployment Claims Team in People Services play a crucial role in ensuring the accurate and legitimate validation of unemployment claims raised by the Walmart Associate. The team's primary responsibility is to verify the employment status of individuals who are claiming unemployment benefits. This involves cross- checking the information provided by claimants with the company's records to confirm whether the claimant is indeed unemployed and eligible for benefits. The team also oversees the processing of unemployment claims, ensuring they are processed swiftly and accurately, minimizing any delay in benefits payment. They liaise with the state's unemployment department, providing necessary documentation and information to support claims. The Unemployment Verification Operations Team also provides updates and reports to the higher management of the organization, keeping them informed about the status of unemployment claims, potential issues, and any identified fraudulent activities. In all their tasks, the team must comply with all federal and state laws related to unemployment benefits, maintaining confidentiality and ensuring the organization's adherence to legal and ethical standards What you'll do : We are currently seeking an Experienced Manager People Services Generalist to join our team in the Unemployment Services division. This role is pivotal in coordinating and overseeing the daily operations of a team of 15 professionals, ensuring the delivery of high-quality services to our clients. The work schedule will align with US working hours (Night Shift) Key Responsibilities: - Direct supervision and management of a team of 15 professionals within the Unemployment Services division.
- Oversee daily operations, ensuring the delivery of high-quality services in a timely and cost-effective manner.
- Lead and develop the team throug h effective communication, performance management, training, and coaching.
- Develop and implement strategic plans to enhance productivity and service delivery. Collaborate with other managers and teams to ensure consistency of services and processes across the organization.
- Resolve complex issues related to unemployment services. Regularly review and analyze team performance, identifying areas for improvement and implementing necessary changes.
- Ensure compliance with federal and state unemployment regulations and company policies.
- Maintain current knowledge of unemployment laws, regulations, and industry trends throug h the available SOP's Manage and allocate resources effectively, inc luding budgeting and forecasting.
Key Competencies: - Strong leadership and team management skills. Excellent verbal and written communication skills.
- Ability to develop and implement strategic plans. Strong problem-solving and decision-making abilities.
- Knowledge of unemployment laws and regulations.
- Excellent organizational and time management skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Strong interpersonal skills and the ability to work effectively with a diverse team.
What you'll bring: - A Bachelor's degree in Human Resources, Business Administration, or related field.
- At least 2 years of experience in a management role (people manager) in the human resource operations or unemployment operations sector.
- Proficiency in Microsoft Office Suite, HRIS, and unemployment services systems. Experience in a fast-paced, deadline-d riven environment.
- Proven track record of successfully leading and motivating a team of at least 10+ associates. Total of 7+ years of overall experience.
Qualification – Any Graduate About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work: We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.
Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related area. Option 2: 3 years' experience in business, human resources, information technology, or related area.
2 years' supervisory experience.
Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bachelor's degree in Business, Human Resources, Information Technology, or related area and 2 years' experience in business, human resources, information technology, or related area., Change management processes, Leading cross-functional teams, Using advanced functionality of Microsoft Office
Primary Location... Pardhanani Wilshire II, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-1748809
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