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Manager People Services Generalist


Walmart Global Tech India


Location

Bangalore | India


Job description

Position Summary...

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

What you'll do...

The Unemployment Claims Team in People Services play a crucial role in ensuring the accurate and legitimate validation of unemployment claims raised by the Walmart Associate. The team's primary responsibility is to verify the employment status of individuals who are claiming unemployment benefits. This involves cross- checking the information provided by claimants with the company's records to confirm whether the claimant is indeed unemployed and eligible for benefits

About Team:

2.1 million associates across Walmart. This Bangalore based team collaborates and works together with our colleagues based out of Charlotte (North Carolina) and Bentonville (Arkansas) creating benchmarks around customer service delivery and a superior associate experience.

Our speed, accuracy, on-time delivery of associate centric solutioning enables us to create the right mix of performance and agility in our daily operations. Our focus continues to bring in bright and fresh talents thereby ensuring a high-octane culture. Ready to jump in and be a part of this team

The Unemployment Claims Team in People Services play a crucial role in ensuring the accurate and legitimate validation of unemployment claims raised by the Walmart Associate. The team's primary responsibility is to verify the employment status of individuals who are claiming unemployment benefits. This involves cross- checking the information provided by claimants with the company's records to confirm whether the claimant is indeed unemployed and eligible for benefits.

The team also oversees the processing of unemployment claims, ensuring they are processed swiftly and accurately, minimizing any delay in benefits payment. They liaise with the state's unemployment department, providing necessary documentation and information to support claims.

The Unemployment Verification Operations Team also provides updates and reports to the higher management of the organization, keeping them informed about the status of unemployment claims, potential issues, and any identified fraudulent activities.

In all their tasks, the team must comply with all federal and state laws related to unemployment benefits, maintaining confidentiality and ensuring the organization's adherence to legal and ethical standards

What you'll do :

We are currently seeking an Experienced Manager People Services Generalist to join our team in the Unemployment Services division. This role is pivotal in coordinating and overseeing the daily operations of a team of 15 professionals, ensuring the delivery of high-quality services to our clients. The work schedule will align with US working hours (Night Shift)

Key Responsibilities:

Key Competencies:

What you'll bring:

Qualification – Any Graduate

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:

We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related area. Option 2: 3 years' experience in business, human resources, information technology, or related area.

2 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor's degree in Business, Human Resources, Information Technology, or related area and 2 years' experience in business, human resources, information technology, or related area., Change management processes, Leading cross-functional teams, Using advanced functionality of Microsoft Office

Primary Location...

Pardhanani Wilshire II, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-1748809


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