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Enterprise Service Desk Analyst


Axispoint Technology Solutions Group


Location

Bangalore | India


Job description

The Service Desk Analysts role is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. This position requires the SD Analyst to utilize a vast array of experience, skills, systems, and tools to support customers' IT organizations and end-users. This positions primary function is to provide technical support for hardware, software, network, and telephony related issues, achieving first call resolution.

Responsibilities:

Qualifications:


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