Location
Delhi | India
Job description
Job Title: Customer Care Executive - International Process
Min Qualification : 12th or Graduate
Job Description:
Join our dynamic team at Teleperformance as a Customer Care Executive for our international process. In this role, you will be responsible for providing exceptional customer service to clients from around the world. Your primary duties will include handling customer inquiries, resolving issues, and ensuring a positive customer experience through various communication channels.
Key Responsibilities:
1. Responding to customer inquiries and resolving issues promptly and accurately.
2. Providing information about products, services, and policies to customers.
3. Handling customer complaints and concerns with empathy and professionalism.
4. Collaborating with cross-functional teams to address customer needs effectively.
5. Utilizing communication skills to ensure a positive customer experience.
6. Meeting and exceeding performance targets and quality standards.
7. Adhering to established processes and procedures to ensure consistency in service delivery.
Qualifications:
1. Excellent communication skills in English (additional language proficiency is a plus).
2. Customer-oriented mindset with a passion for delivering exceptional service.
3. Ability to handle challenging situations with tact and diplomacy.
4. Strong problem-solving skills and attention to detail.
5. Comfortable working in a fast-paced and dynamic environment.
6. Previous customer service experience is a plus.
Join us and become a part of a global team dedicated to excellence in customer care. Teleperformance offers a collaborative and supportive work environment with opportunities for professional growth and development. If you have a passion for customer service and enjoy working in an international setting, we invite you to apply for this exciting opportunity.
Job tags
Salary
