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Location

Pune | India

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Job description

Roles and Responsibilities:

- Resolving device issues using troubleshooting techniques and providing clear and concise information.

- Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred

- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

- Experience resolving customer issues, billing, and/or handling product Q&A.

- Interest in learning new technologies.

- Experience promoting and/or selling products and services.

- Demonstrated communication skills.

- The clarity in thought process (Able to articulate his/ her thought)

- Ability to handle tough situations with customers.

- Strong ability to multitask and take fast decisions independently.

- Willing to work in a 24-7 environment (Rotational shifts/5 Days a week).

- Customer Centric & Logical Thinking & Need to be Enough Spontaneous

- Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

- Cab Facility both ways [ Pick up and drop within Transport radius]

- Immense Growth Opportunities

Interview Rounds :

1st Level - UAT / Operations

2nd Level - Versant [ Need to score 60 and above]

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Job tags

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Salary