Location
Bangalore | India
Job description
About Preqin
You will be joining the world's leading data and insights provider for the alternatives assets industry. We empower the finance community with comprehensive data and expert insights so they can make faster and smarter investment decisions with precision and confidence. We are a forward-thinking company and strive to make an impact by enabling our customers to envision future possibilities, invest in ideas and infrastructure that build strong communities.
In this role you will:
- Provide excellent end-user IT Support to Preqin employees.
- Work towards automating routine team tasks.
- To pick up incidents, investigate the root cause and follow their life cycle through to resolution.
- Provide technical help and guidance on IT projects when required.
- Take end-to-end ownership of IT issues and keep users updated with progress.
- Management of the Asset Register
- Management of the new Joiner, Movers, and Leavers (JML) process
- Support end-user devices and ensure they are managed and updated using the security policies.
- Be part of an International IT team and deal with support cases/tickets and changes using the ticketing system
- Help create documentation/user guides and keep them up to date.
- Ensure workspace at offices is setup and working properly including meeting rooms.
- Provide IT training to users.
- Create email accounts and distribution groups on collaboration platforms such as Office 365
- Administrate IT applications.
- Provide remote support to users to facilitate home working.
- Work towards compliance programs such as SOC2
- Provide smart hands to the infrastructure team for tasks such as the installation of devices in offices and data centers
- Take part in driving and supporting projects to support changes that affect the Production network.
You are a good fit if:
- Experience of maintaining Windows-based user endpoints.
- Minimum 3-5 yrs. of experience in IT Support
- Windows administration: Laptops – build, maintain and secure.
- Active Directory user management
- Office365 user administration
- Working knowledge of antivirus/malware detection and prevention
- Basic networking administration (TCP/IP, Wi-Fi)
- An understanding of structured cabling and can competently manage cabling to user endpoints.
- An understanding of video conferencing software and its importance for collaboration.
- Experience of using Service Desk systems to manage workflow (JIRA preferred).
- Understanding and experience of working to quality standards.
- Post-Secondary or Higher Diploma/Diploma or Degree or equivalent in computing science or an analytical or numerate discipline.
Required Competencies:
- Fluent in English and native or professional proficiency in Mandarin/ Cantonese to liaise with Mandarin/ Cantonese-speaking team.
- Well-developed oral and written skills to enable effective discussion of progress and/or issues arising in the development process and documentation of applications.
- High levels of self-organization and the ability to follow a process and organize data and work processes.
- A logical and systematic in approach to own work, working to quality standards, creating or consistently following efficient procedures for own professional or technical work within the company with a good eye for detail and constant, ongoing review.
- The ability to work with minimal supervision, to manage own workload and to be self-motivated, and to be relied upon to carry out own work effectively, making recommendations where necessary and reporting back with progress updates.
- The ability to comfortably interact with others in the team and the wider company, working co-operatively (rather than competitively) with others to achieve a common goal.
- The ability to remain positive and supportive of all company staff and the wider company goals, even when busy or when there is pressure or situations change and can provide relevant advice crucial to the success of the team/company.
- Excellent reliability and dependability, trustworthiness and strong sense of responsibility with regards to handling sensitive and/or confidential information and understanding of how this impacts users and clients.
- A good understanding the needs of the internal or external customers and keeping them in mind when taking actions or making decisions. This includes being able to priorities and respond to network or computer issues.
- High levels of dedication and preparedness to work unsocial hours as the need arises.
- Enthusiasm for existing and emerging technologies.
Company Benefits:
- Gratuity: You will be eligible for Gratuity as per the payment of the Gratuities Act.
- Insurance coverage:
- Health Insurance: Coverage of up to Rs 5 lakhs for you, your spouse, 2 children and your 2 dependent parents.
- Group Term Life Insurance: Coverage up to 5 Lakhs
- Group Personal Accidental Insurance: Coverage of up to Rs. 2 lakhs.
- Fitness benefit plan:
- Fitness benefit plans worth GBP 15 per month can be used for any fitness class on the successful completion of the probation period.
Our culture and values are:
Be Customer obsessed.
We exist for our customers. We listen to them and understand their challenges. We design best-in-class data solutions for their success.
Act with integrity
We build trust through honesty and transparency. We're committed to doing the right thing for our customers, our company, and each other.
Own your success
We're a high-performance team. We challenge and champion each other in our pursuit of excellence. We never stop learning and strive to become experts in our fields
Think forward
We lead the industry through innovation. We foster collaboration and creativity to solve our clients' next challenge and give them a competitive advantage.
Make an impact
We drive positive change as individuals, and as a company. We're passionate about creating a better tomorrow for our industry and our communities.
Equal Opportunities at Preqin:
Preqin is an equal opportunity employer where diversity is at the heart of our business. It is the policy of Preqin to ensure equal employment and consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, marital status, gender identity or expression, national origin, age, disability, pregnancy, veteran status, genetic information, socioeconomic status, political affiliation, or any other basis prohibited by applicable law. Preqin is committed to offering an inclusive and accessible experience for all job seekers, so everyone has the opportunity to be successful. If you need a reasonable accommodation during the application process due to a disability, please let the Preqin recruiter know at the start of the application process. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
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