Location
Jaipur | India
Job description
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of AVP, Order to Cash
In this role, you will be responsible for OTC GPO.
Need to focus on continuous process improvement and adaptive to change
Develop & manage effective working relationships in the organization and actively liaise with all Key Stakeholders
Develop and document business processes and accounting policies to maintain and strengthen internal controls
Responsibilities:
- Be a specialist in the Domain of OTC and drive projects for aligning to Global Design
- Excellent knowledge of ERP Applications, Workflow Tools etc.
- Drive Digital implementations of new tools - troubleshoot issues and customize digital implementations.
- Train teams on digital tools implementation and drive adoption
- Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR
- Supervise and report out the progress of projects
- Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
- Build a relationship with all internal and external partners, drive cross-sales for customer
- Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence
- Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)
- Should be able to mentor, guide, influence & empower the team to achieve targets/metrics
- Identify & implement standardization within processes across the region
- Drive growth of business and build relationships with customers globally
- Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations
- Ability to build client partnerships & work in an ambiguous environment
- Sound financial & commercial Business Understanding
- Should have been a part of the transition process, done due diligence or solution identification
- Multi-Tasking skills in project delivery, deadlines and budget
- Resource needs to be upbeat, confident, outspoken & strong in communication
- Strong understanding of tools available in the market - example get paid
Qualifications we seek in you!
Minimum qualifications
- Rank holder Chartered Accountant/ Graduate from top Commerce colleges
- Own end-to-end client service delivery and P&L
- Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
- Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
- Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability
- Lead the way in implementing new technologies in operations and display a strong executive presence
- Engage in building collaborative teams that align and work to achieve Genpact and Client goals
Preferred Qualifications
- Prior OTC process & project management experience
- LSS certification
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Job tags
Salary