Customer care executive Remote
Location
Puducherry | India
Job description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: FIS Global
Job Description
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- They are responsible for taking or cancelling orders, and obtaining details of customer complaints
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Process orders, applications, and forms
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
- Identify tasks critical to keeping customer satisfaction levels in check
- Select, hire, and train new team members
- Network with various departments and groups that are involved in customer support, orders, and processing
- Ensure maximized productivity and minimized costs
- Encourage and motivate team members for continuance of quality service delivery
Contact HR Manager WhatsApp9257281168
Qualifications
Any Diploma
Additional Information
Contact HR Manager WhatsApp9257281168
Job tags
Salary
