Contract Renewal Coordinator
Location
Ahmedabad | India
Job description
Job Description
CONTRACT RENEWAL COORDINATOR
The Contract Renewal Coordinator is responsible for building high-quality, accurate contract renewal order forms as well as, once agreed and signed by all parties, managing the process to process the order in our system of record. . A Contract Renewal Coordinator is a key part of the operation and will primarily interact with colleagues via email, phone and video conference. It is a fast-paced, high-volume opportunity where results directly impact our business' success.
A Day in the Life: - Review customer licensing and profile data
- Develop single, multiple, and co-termed product renewal order forms
- Process signed orders in Salesforce and follow process to invoice customers
- Push unsigned orders to NetSuite and invoice customers
- Apply cash payments, close opportunities, and modify revenue recognition schedules as needed
- Respond to customer disputes and adjust invoicing accordingly
- Update and manage key information in Salesforce
- Track progress using dashboard and reporting
- Monitor key performance metrics
Role Progression: Within 1 month, you will: - Complete new hire onboarding including eLearning courses, instructor led training, and more
- Learn best practices, processes, and business tools used including Salesforce, NetSuite, Microsoft Outlook, and our renewal quoting solution
- Independently create basic customer renewal order forms
- Update and manage key information in Salesforce
- Track progress using dashboard and reporting
- Understand NPS, Net Retention and other influencing metrics
Within 3 months, you will: - Independently plan work to meet deadlines and manage priorities
- Analyze customer account data and use information to guide activity
- Develop complex single, multiple, and co-termed product renewal order forms
- Process signed orders in Salesforce and follow process to invoice customers
- Provide status updates and reporting details
Within 6 months, you will: - Identify areas for process improvement to positively influence customer experience
About you: - Have high attention to detail and work quality
- Problem solving and ability to manage priorities
- Curiosity and persistence in understanding detailed customer data
- Self-motivated and takes initiative
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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