Luminous Power Technologies
Location
Muzaffarpur | India
Job description
Primary Job Responsibilities
Customer Services Power Electronics Industrial
- Execute the customer service strategy for all products across the service network
- Ensure Key Service Deliveries like TAT,CSAT, CNPS, Productivity, Cost Quality are met consistently
- Monitor the performance of service centers with strong periodic review mechanism
- Ensure data Accuracy / Sanctity in CRM
- Ensure adequate quality manpower in field
- Ensure no escalation from trade end customers
- Ensure planned visits to trade resolve issues timely maintain good market reputation
- Keep Warranty consumption within norms with random audits
- Ensure to achieve revenue targets service center wise
- Ensure spare parts are managed effectively with no variance
- Manage MSL credit limits across all service centers
- Ensure System process are in place all across the network
- Monitor successful implementation of quality systems and standards in the service departments.
- Ensure all engineers are trained time to time with refresher new hire trainings
- Develop available pool of Engineers for better productivity drive
Job tags
Salary