EvolutionCo Digital | Customer Experience Design & Marketing...
Location
Mumbai | India
Job description
***This is a full-time onsite role. We are looking for candidates based out nearby Noida location and who can commute to the office as and when required***
We are seeking a highly motivated and experienced Digital Account Manager to join our team. The Digital Account Manager will be responsible for managing client relationships, overseeing digital marketing campaigns, and driving the successful delivery of projects. The ideal candidate will have a strong understanding of digital marketing strategies, excellent communication skills, and a track record of delivering results in a fast-paced agency environment.
Work Location: Noida, Sector 16
Role & responsibilities
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- Building relationships with clients based on trust and respect
- Collaborating with internal departments to facilitate client needs fulfilment
- Lead point of contact for all customer account management
- Build and maintain strong, long-lasting client relationships
- Relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of projects
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients
- Identify areas of improvement to meet upselling objectives
- Prepare reports on account status
- Assist with challenging client requests or issue escalations as needed
- Resolving complaints and preventing additional issues by improving processes.
- Acting as a client advocate with a focus on improving the engagement.
- Identifying industry trends.
- Maintaining updated knowledge of company products and services.
Preferred candidate profile
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- Proven work experience as an Account Manager, Key Account Manager, Client Servicing Executive
- Ability to communicate, present and influence key stakeholders at all levels of an organization
- Experience with Project Management Systems (eg; Clickup, Jira etc.)
- Exceptional verbal and written communication skills.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Excellent negotiation and presentation abilities
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Job tags
Salary
