Rahi Systems
Location
Pune | India
Job description
Job Title: Sr. Desktop Support Engineer
Job Type: Full-time
Location: India – Pune
Role reports to: Lead.
Work Hours: 9 hours.
Main Duties and Responsibilities:
· Oversee and update assigned support service requests.
· Handle daily technical support activities on desktop support, data network and server management. · Grow clients and communicate to Account Manager by determining new opportunities.
· Setup desktop computers and peripherals and test network connections.
· Install and test desktop software applications and internet browsers.
· Test computers to ensure proper functioning of computer systems.
· Train end users on usage of computer hardware and software.
· Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
· Adhere to policies as per corporate manuals and directives.
· Extend computer support for systems’ software and hardware.
· Setup computers and install software for various applications and programs.
· Interact with staff on desktop problems and their resolution.
· Network and connect computers within organization to better communication.
- Order or buy computer systems and liaise with purchase and supplies department.
- Maintain computer peripheral devices like printers and resolve associated problems.
Skills and Experience:
# Qualifications:
--B.E./ B.Tech
--Graduates/ Postgraduates from IT background.
# Experience:
--1-4 yrs.
# Skills:
--Good knowledge in IT hardware peripherals.
-- Strong teamwork skills.
--Knowledge on Assets Management applications.
Personal Qualities and Behaviour traits:
- Be a good team worker demonstrating loyalty and commitment to the organization and team members.
- Good organisational and communication skills and excellent attention to details.
- Interact with individuals to provide needed information.
Performance Goals:
- Able to handle multiple complex assignments simultaneously.
- Ensures timely response to client and internal peers.
Job tags
Salary
