Team Member - Portfolio Insight - Delhi

Location

Delhi | India

Job description

Job Description

Supporting Actions

Robust Centralized Collections Settlement Process with strong checks to mitigate Fraud & Reduce Waiver % across Segments

• Bounce Rate Reduction
• Not Presented Pool at Product level and reduction of NP Pool to sub 1% levels.
• Product level drive for E-NACH registry drive

Improvement % in bounce rates and reduction of NP Pool.

Early Mortality / Early Delinquency

Owner Early Delinquency Trends, Analysis & RCA's

• Work closely with the Frontline Collections Team to obtain feedback on (a)Intention and (b)Capability issues of all early mortality cases
• RCA drill down at case level of Non-Starters. Work closely with Underwriting team to understand what went wrong and suggest improvements basis collections experience
• Work with FCU team to work on Non-Starter Skip Cases
• Track Trends at Channel / RM level of early bouncing / delinquency cases

Improvement in 0-6 mob and 7-12 mob delinquency levels

Policy Changes

• Engage with Risk Policy Head and Policy teams to provide specific improvements in the policy and underwriting process based on learnings of case-wise review and early delinquent cases.
• Market Mapping with industry peers on policy improvements and changes basis emerging trends in collections to address risk of early stress accounts

• Strong Networking and engagement with Frontline Teams - Collections
• Conduct periodic regional calls with multiple stakeholders across functions and channelize the learnings in a constructive manner to improve the overall quality of the Retail book

Job tags

Salary