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Location

Bangalore | India

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Job description

Technical Help Desk Support

Min 1 Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution).
Experience in Voice and email Support (US client).
Strong customer service & Handling skills.
Excellent written and verbal communication skills. (Language/Grammar Proficiency).
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Familiarity with ServiceNow Ticketing tool.
Should Have Experience in VPN,Azure ,Active Directory.
Knowledge of common technical troubleshooting tools and techniques.
Knowledge of ITIL Framework is Required

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Job tags

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Salary