Microsoft Dynamics Support Engineer

Location

Bangalore | India

Job description

• The individual will be responsible for supporting Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security model. Additional areas of responsibility may include project management, and support service management.
• The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base.
• Taking ownership of technical issues, understanding customer requirements and work within escalation process to resolve more advanced issues.
• Support and resolve incidents and problem tickets over phone/ email/remote meeting with SLA defined.
• Collaborate with engineering and product delivery teams to understand product and project requirements.

Desired Skills & Experience:

• Minimum 2+ years experience in Microsoft Dynamics CRM.
• Experienced in User Configs, Data Import and Export.
• Excellent communication and problem-solving skill.
• Good customer service skills with ability to learn technical concepts.
• Good interpersonal and communication skills with people at different levels.
• Experience in XRM Toolbox (Optional)
• Good at debugging apps
• Basic understanding of Database technologies
• Advanced Microsoft Excel Knowledge (Formulas, Pivot)

Qualification : Any Graduation , preferably holding Microsoft Dynamics CRM certifications or currently studying for certifications.

Job tags

Salary