GOOD FIVE YES JOB CONSULTANCY
Location
Chennai | India
Job description
Company Overview
GOOD FIVE YES JOB CONSULTANCY is a HR Consultancy firm specializing in IT and Non-IT jobs in PAN India and abroad. With a team of 2-10 employees, we strive to connect talented individuals with the right opportunities. Our headquarters are located in Chennai, Tamil Nadu, India. Visit our website at for more information.
Job Overview
We are seeking a skilled and knowledgeable Customer Care Officer to join our team at GOOD FIVE YES JOB CONSULTANCY. As a Customer Care Officer, you will be responsible for handling customer inquiries and complaints, providing excellent customer service, and maintaining efficient administrative processes.
Qualifications and Skills
- Junior: 1 to 3 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in MS Office applications
- Good typing skills and attention to detail
- Ability to prioritize and manage multiple tasks
- Experience in system administration is a plus
- Ability to work independently and in a team
- Strong organizational and time management skills
Roles and Responsibilities
- Responding to customer inquiries via phone, email, and in-person
- Providing accurate information and assistance to customers
- Addressing and resolving customer complaints and concerns in a professional manner
- Maintaining records of customer interactions and transactions
- Coordinating with other departments to ensure prompt resolution of customer issues
- Assisting in the development and improvement of customer service processes
- Performing general administrative tasks, such as data entry and document management
- Preparing reports and presentations as needed
- Ensuring confidentiality and privacy of customer information
- Maintaining a positive and friendly attitude towards customers at all times
Job tags
Salary
Rs 12000 - Rs 15000 per month
