Senior Engineer - IN Charging

Location

Noida | India

Job description

• Senior Engineer will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations

• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

What you will do !

• To develop the team for delivery of services as per agreed SLA/WLA with customer.
• Customer concern handling.
• CSR Review with PA responsible.
• TT/ CR Performance Management Reporting.
• To ensure RCA for any Critical event.
• To ensure vital support is provided to Network Rollout, DP and FM including prioritization of tasks as per business needs.
• To ensure all the activities are conducted are implemented as per MSTOP guidelines.
• To ensure all the MIRs are released as per MSTOP guidelines.
• Monitoring and review of TT, CR and AT on daily basis.
• Ensure that User Access Control is implemented as MSTOP process and regular review is in place.
• To provide the BO CA Manager with reports of team performance in the allocated area on a scheduled basis.
• Incident management
• You will assist with Problem management
• System administration
• And you will work with Charging and Billing operations.

You will bring

• Intelligent networks, CAMEL, INAP
• Voice Call Signaling Routing
• Network Architecture
• Signaling Protocols
• Traffic Dimensioning
• Performance Characteristics of IN Network Nodes
• End-to-End Performance Audit Optimization
• Planning/ Design of IN Networks

Key Qualifications:

• Bachelor level, in engineering (IT, Telecom)
• 5-15 years experience in Operations, Customer handling and Technical support.
• Experience in Ericsson Charging System will be preferred.
• ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference.

Job tags

Salary