Prathigna.com Hr Solutions Private Limited
Location
Bangalore | India
Job description
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call Centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call Centre metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Looking for candidates who have -
- Excellent Verbal and Written communication Skills.
- Hindi is mandatory.
- Preferable experience in Voice Process
- Willing to work in rotational shift
Job tags
Salary
