Location
Bangalore | India
Job description
If you are passionate about using technologies to deliver/maximize business value, translate business requirements to functionalities, and work innovation to improve user experience, then you can be one of us!
Where You Fit In - The Site Reliability Engineer (SRE) is a member of the Shell ID Services & Operations Management (SOM) function who works in a natural team with developers, infrastructure operators and other IT staff on a range of agile (BizDevSecOps) activities.
- The BizDevSecOps approach to software development aims for frequent, incremental changes to code versions, which means frequent deployment and testing regimens. The Site Reliability Engineer (SRE) must understand the basics of software development languages and be familiar with the development tools used to create new code or update existing code. In the case of technical-debt backlog items, they may be called upon to develop code.
- The The Site Reliability Engineer (SRE) may be asked to develop or source application and system management tools that mitigate manual effort; and implement automated management features, such as performance monitoring, diagnostics and failover and availability capabilities.
- The Site Reliability Engineer (SRE) should have the ability to look at and understand how an entire system (product line) works as well as their own specific Products. The ability to step back and conceptually understand how all the pieces fit together is key to being a reliability engineer.
What's the role As the Senior Site Reliability Engineer you will own product operations and are accountable for managing the operational backlog items and technical-debt items of production platforms as well as being part of service management & integration teams within the wider connected portfolio. Also, collaborate and work with Mobility IT, Vendors and Suppliers for the delivery of secure and reliable products within an integrated Mobility IT landscape. Focusing on relentless prioritization to maintain delivery of value, whilst ensuring secure, reliable and efficient operations for the product which are aligned with product roadmap objectives
Key Responsibilities include the following:
- This is a technical role with strong experience in DevOps / software engineering / agile delivery.
- Supporting clients through daily BAU activities
- Ensure issues are reviewed and triaged accurately within agreed SLAs.
- Investigate, verify and assess the impacts of Software defects raised by the business within given deadlines.
- Provide updates to clients on the resolution of Software defects raised during the BAU process
- Manage timely resolution of defects, working closely with the Development and QA teams in order to complete testing within deadlines
- Creation and maintenance of related documentation for identified workarounds.
- Facilitate performance testing and work closely with DBA's
- Work closely with Production Control to highlight potential issues requiring agreed workarounds to minimize impacts in Production environments
- Build good working relationships promoting a proactive approach to issues/problems
- Gain an in-depth understanding of business processes and challenges in order to manage and prioritize issues raised.
- Assess the technical aspects of the product/ landscape and provide recommendations to scale up the technical maturity and make it ready for future market scenarios like sizing it appropriately.
- Support technical-debt backlog items in Sprints, checking the impact and quality of code releases and deployments
- Work with Service management and understand the customer satisfaction index which requires bug fix/ defect fix/enhancement and scope it within backlog items
- As part of the BizDevSecOps model, is active in delivering Bug Fixes and minor Enhancements either directly or through product team/vendors (L2/L3 tickets)
- Work with the service management team, focus on reducing the incidents with RCA adopting a problem management approach and add those items if required to the product backlog
- Analyze results of vulnerability scanning, penetration testing, wireless checks, etc. and incorporate requirements into the product backlog to resolve findings.
What We Need From You - Graduate with a bachelor's Degree preferably in IT or any related field
- With a minimum of 8 years of IT working experience and at least 4 years in applications support and IT services and operations management
- Strong exposure towards Azure Cloud services (Web/Worker roles), Azure BLOB storages, ASP.NET MVC 5 , Entity Framework 6.2.0, MS SQL Server (Azure – PaaS), Bootstrap 3.3.7, jQuery 2.2.4
- Ability to read and debug complex codebase
- Experience of working in Application Support / Programming background
- A logical, analytical, flexible, and systematic approach to problem resolution across a broad spectrum of technologies
- Have the ability to manage design issues to ensure the solution delivered to Production meets the requirements within set deadlines
- Develop an understanding of the solution in order to sufficiently test if fits for purpose
- Ability to communicate with business with technical information
- Be able to work as part of a team, including the ability to develop good working relationships, share knowledge and work within the team to meet objectives
- Should exhibit agility through working with DevOps and implement quick workarounds to arrest incidents while keeping focused on permanent/ strategic fix
- Sound knowledge of Mobility business work processes, business requirements and their impact on operations and customers' preferred
- Proven Continuous Improvement skills
Company Description Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its business footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, and Downstream & Upstream spread across more than 7 main locations.
An innovative place to work There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you'll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We're creating a space, where people with disabilities can excel through a transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
We're closing the gender gap – whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you in finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work Combining our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
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