Randstad
Location
Kolkatta | India
Job description
S.No.PerspectivePerspective
WeightagePerformance
ObjectivePerformance MeasureAction Plan1CUSTOMER30%NEW CUSTOMER ACQUISITIONChange in customer mixDevelop BTL Plan/ StrategyDevelop local market
intelligenceNumber and ROI of Corporate/ SME ActivationsPlanning and executing specific corporate activationsCUSTOMER EXPERIENCECustomer experience via customer feedbackBuild customer experience culture at stores via regular inputs. For e.g. Layout, VM, Look and Feel, Display Arrangements2PROFITABILITY40%SALESAchievement of Top Line (ABP Vs % Achievement)Sales for the storeMaintaining ratio of Diamond and GoldMaintaining Gold ratio
(Plain:Studded:Designer)Special store projectsImprove Showroom's Diamond sale3PEOPLE20%PRODUCTIVITYProductivity of employeesNot more than 10% of store employees can be low performers (<70%)ABM to play a role of building SM & TL
capabilityKeeping self updated with the latest market trends & products as well as acting like a product champion and keeping his entire team updated on various market trends, products & product trainingAttrition should be less than 20%Reviewing bottom performers in the stores on regular basis & providing them regular feedbacks for improvements4PROCESSES10%ENSURING DAY TO- DAY EFFICIENT AND SMOOTH STORE OPERATIONSActual Vs. Targeted DIN
Job tags
Salary
