UKG
Location
Noida | India
Job description
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for Learn more at
Description He / She will be responsible to pick up cases from support queue and perform triage. He / She will be working with WFR Australia & New Zealand customers where UKG Ready is deployed. He / She will adhere to all SLAs and KPIs Provide timely updates to customer on the status of cases owned. Timely resolution of issues reported by the customer which are related to UKG Ready and related modules. Submit detailed root cause analysis to the customer for each case closure. Troubleshoot hardware issues of Kronos 4500 Terminal / Kronos InTouch Terminals. Create knowledge base articles as on a required basis. Attending relevant product and skills courses. Establish world class customer satisfaction through meeting or exceeding customer SLA expectations. Provide ANZ standby, public holidays cover and after hour service as needed to meet business requirements for the Australian and New Zealand market Individuals will work the Australian work calendar and conform to the Australian national public holiday schedule Work hours will be 6am - 3pm IST time Monday to Friday. QualificationsJob tags
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