Assistant General Manager - Operations
Della Adventure & Resorts Pvt Ltd
Location
India | India
Job description
Job Description
Job Title : Assistant General Manager - Operations
Function : Resort Operations
Location : Lonavala
Reporting : Chief Operating Officer
- The AGM – Operations is responsible for all aspects of operations at the hotel, day to day staff management and guests. Should be an Ambassador for the brand and our hotel.
- Provide leadership and strategic planning to all departments to achieve the extra finesse of a top class hotel.
- Assist the Chief Operating Officer (COO) in managing the Hotel Management Team (HOD's) in delivering the overall hotel targets and to excel in guest satisfaction measures.
- Provide leadership in order to promote, support and accomplish our vision of creating value and memorable experience for each of our guest. Acts as a role model for all associates in carrying out promise of doing whatever it takes to please our guest and to constantly be looking for opportunities to exceed guest expectations.
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Development of Rooms Division leadership team, supports Food & Beverage operations in achieving objectives in revenue, sales/marketing, costs controls, quality, quality of staffing, associate development and guest satisfaction, through effective leadership, coaching, emphasizing the importance of people, product, positioning, profit and performance.
- Responsible for setting and managing inventory controls through implementation of effective systems, procedures and creative best practices.
- Screening of guest complaints, conducting thorough research to develop the most effective solutions and negotiate results for regular issues /complaints that are received from guests.
- Monitor hotel occupancy and advise Department Heads to make staffing adjustments accordingly.
- Supervise the budgeting, forecasting, training, motivating and staffing of all departments.
- Review security logs daily for significant incidents and coordinate with Department Heads for enforcement of policy and/or improvements in service needed.
- Managing end-to-end vendors, sourcing, commercial negotiations, performance management etc., for different verticals - Food and Beverage, manpower, Repair and Maintenance.
- People Management - leading multiple teams like Front Office, Food & Beverage, Housekeeping, Maintenance, Controls, Security, Purchase etc.
- Responsible for legalization, Occupational Health and Safety Act, fire regulations. Licensing and other legal requirements.
Prerequisites Job Expectations: The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands on experience. Available to work when needed, including weekends, holidays and nights.
Education A University degree in hotel management with experience in opening, managing or re-positioning of a hotel with clear track record.
Experience At least 10 to 12 years experience in the Hospitality industry with significant Luxury and International experience.
Minimum Qualification: A University degree in hotel management
Minimum Job Experience: At least 10 to 12 years experience in the Hospitality industry with significant Luxury and International experience
Reporting to: COO
Travel: N/A Apply Now
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