Concentrix
Location
Pune | India
Job description
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Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Responsible for following agreed execution governance model, escalation & communication plans.
Ensure team members achieve agreed work standards.
Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems.
Evaluation of operational practices and procedures
Provide expertise and leadership in assigned functional area.
Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work.
Identify and drive continuous improvement and initiatives in the process.
Coach & mentor team members enabling them to effectively lead their teams.
To ensure that all internal customer queries are followed up on a timely basis.
Collaborate with internal teams, inter departments, cross functions across locations.
To be the Key contact for all problems and queries with specific business assigned.
Manage a team of at least 20+ executive
Drive performance with a human touch
Ensure staff engagement and motivation at all times.
Desired Skills:
Should be Graduate.
Knowledge of MS office suite, particularly MS Excel
Having experience in E-commerce and Voice
Job tags
Salary
