Software Upgrade Specialist
Location
Gurgaon | India
Job description
The Software Services Specialist is responsible for delivering a positive customer experience while implementing upgrades, installations and support on Elekta oncology software products and services. Software Upgrade Specialists are responsible for all aspects of test and clinical software upgrades, these include performing the upgrade, supporting the go-live process and being involved during the planning phase. In order to maintain the necessary field competence significant travel (up to 30%) will be expected throughout the region. Upgrades mostly occur at unsociable hours and weekends so as to limit the impact on patients' clinical treatments. The individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers. Significant in-depth technical knowledge of the product from the hardware on which it runs through to the use of the applications software is essential and it is expected that the individual will be self-motivated enough to maintain and update this knowledge. This role will initially be Monday to Friday during the training period and then will include Friday night and weekend work.
Role Specific: - Ensuring that the customer is fully aware of the implications of any upgrade work being undertaken before that work commences. Provide and maintain all documentation required to support a software upgrade.
- Being available as required to take calls from customers, Elekta engineers and Distributors pertaining an upgrade. Escalate to management any technical issues that are likely to become significant, including potential issues preventing new software rollouts.
- Ensure that at all times, Business Units and distributors are kept updated with progress of any issues being dealt with.
- Prioritizing and managing cases in an efficient and professional manner.
- Performing regular installation work and upgrades at customers sites and remotely as required.
- Documenting and having work accepted by the customer before leaving site or closing the case.
- Being available to travel at short notice to resolve technical and political issues at customers sites.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.
- Bachelor's degree in Computer Science or related subject.
- Minimum three years related healthcare experience
- 3-5 years of experience with Microsoft desktop and server operating systems (certification preferred)
- 3-5 years of experience with Microsoft SQL Server (certification preferred)
- Experience with high-availability system architecture
- Strong knowledge of SQL, Citrix, Cloud, MS servers, Virtualisation, Windows Operating Systems.
- Familiarity/proficiency with the following: Outlook, Word, Excel, WebEx, and SalesForce
- Radiation Oncology and Medical Oncology experience strongly preferred
- Ability to effectively interact with internal and external customers (via phone and face-to-face)
- Excellent verbal and written communication skills
- Demonstrated capability for decision making, sound judgment and assertiveness
- Ability to Travel 10-30%.
General :-- Excellent verbal and written communication skills.
- Ability to effectively interact with customers.
- Ability to Travel 30%.
- Ability to work in a team environment.
- Flexible and accommodating approach.
- Ability and desire to promote Elekta's professional image.
Core Competencies:-- Excellent verbal and written communication skills.
- Ability to effectively interact with customers.
- Ability to Travel 30%.
- Ability to work in a team environment.
- Flexible and accommodating approach.
- Ability and desire to promote Elekta's professional image.
PHYSICAL REQUIREMENTS (Physical Demands & Work Environment) The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus. Work Environment: The noise level and temperature in the work environment is usually moderate. Must be able to travel as needed for the business.
EEO Statement We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
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