ISS Facility Services India Private Limited
Location
Bangalore | India
Job description
ISS is a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care.
The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. ISS, today, is the world’s fourth largest private employer serving thousands of both public and private sector customers. As a global company with a heritage of fairness, equality, and inclusion, we empower all our people to deal with problems and opportunities when they arise. From our origins in 1901, we have been a people organisation with a strong belief that individuals who work together make a difference. We know that when we get things right, it enhances lives and makes the world work better – and that is what drives us. ISS India has been operating since 2005 and has grown to over 40,000 employees. With over 1,000+ clients, managing 180 million square feet of blue-chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India. ISS India has been ranked 6th amongst India’s Best Companies to work for 2022 by The Great Place to Work Institute. ISS India is also honored for the 2nd year in a row for its High-Trust High-Performance culture by The Great Place to Work Institute. Know more about ISS on Role: Senior Manager/AGM-Business Development Purpose: The incumbent would be responsible for managing sales for assigned region at ISS and would be strategically driving the sales team to achieve the targeted sales revenue and generate new businesses for ISS India. Key Responsibilities: Acquiring new clients through sales initiatives; mining and converting competitors’ accounts Responsible for developing existing account for ISS Building and maintaining healthy business relations with all the clients and ensuring maximum customer satisfaction by achieving delivery and quality norms Responsible for handling Corporate Accounts for Key clients of ISS Facility Services Responsible for churning competition accounts while negotiating wise commercial deal resulting into profitable means Handling client escalations for resolving critical issues and ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels Communicating the client’s goals and representing the client’s interests to the team Ensuring the organization's goals and objectives are achieved by means of attracting new accounts and maintaining existing accounts emphasizing on relationship for long term Identify & implement Systems & Processes aimed at improving Customer Service levels & Standards Preparation of Presentation and Monthly MIS Should have knowledge of client mapping, tender processing and coasting Customer Retention & seeking improvement in procedures and services to create more efficient and cost effective operations Desired Skills: Functional Skills Good negotiating & presentation skills Strong in lead management and follow-ups Strong network in the market Generic Skills: A demonstrated ability to work independently and make decisions based on existing policy/procedure Ability to communicate effectively both verbally and by email Highly organized, detail oriented and accurate Ability to prioritize work, meet deadlines and targets Why join ISS? At ISS, we offer you a challenging and exciting career in an ambitious working environment characterized by high pace and drive. We have an open culture founded on professionalism at all levels. Career options are endless. We are a global company with opportunities across borders and areas of expertise. Whatever role you hope to play, your next home may be here! Come align with your passions and do the best work of your career, at ISS. ISS is an Affirmative Action and Equal Opportunity Employer that promotes a diverse workplace.Job tags
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