VP Product Strategy, Credit Cards

Location

Work from home | India

Job description

All about Zeta Suite :

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

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About the Role

Zeta has built the full range of Next-Gen technology and systems needed to operate high RoE credit card programs including Credit Card Processing, Origination, Mobile Apps, Lifecycle Marketing, Line Management, Conversational AI, Contact Center, Operations, Analytics, Rewards, Repayments and Collections, to multiple mid to large Financial Institutions in the US

As Sr Director Product Strategy for Credit Cards you will report into our CEO, Bhavin Turakhia, and work with a team of product managers, engineers, solution architects to define, design, and manage the roadmap and strategy of several of the Platforms described below

Few of the Products you will own Strategy of

1. Compliance Center - This unique one of its kind product, provided by Zeta to our FI customers, automatically performs daily checks on their entire credit card portfolio for any violations of Reg Z, Card Act, SCRA, MLA and all other applicable regulations and alerts them on the same

2. Power Center - The power center provides pre-packaged reports encompassing Executive and Operational dashboards for monitoring the Business and Operational health of any credit card business. The reports include detailed Cohort and Trend metrics across all Credit Card Portfolio KPIs including Acquisition, Activation, Account Metrics, Balances, Spends, Delinquency Cycles, Income (Interest, Interchange, Fee), Expenses (Charge-Offs, Systems), Collections, RoA

3. 360 Retail Mobile App - 360 Retail is Zeta's mobile app offering the best in class digital experience on Android and iOS for Transaction Management, Card Management, Account Management, Repayment, Rewards, Family Cards, Credit Health and much more

4. Merlin Conversational AI - Zeta is leveraging the latest in Conversational AI to build the most sophisticated Omnichannel bots for Credit Card Consumers that go substantially beyond just responding to any and all support requests, and actually provide meaningful insights acting as financial advisors and agents of Retail Consumers

5. Neutrino Decisioning Suite - Zeta is leveraging the latest in Machine learning algorithms - specifically Decision Tree algorithms and Neural Net algorithms to build machine learning models for optimization of Portfolio Management, Line Management and Collections outcomes

Responsibilities

• Optimize Performance KPIs of our Customers - Strategize on and create a backlog of features that should be developed in our platforms above to maximize portfolio RoA
• Prioritize the Product Backlog - Pick the highest priority capabilities and modules we should add to each product to maximize RoA, RoE, reduce Cost to Income Ratio and improve Customer NPS of Zeta's Bank Customers
• Define Product and Feature Specs - Define the specifications of the features being added
• Oversee Development and Implementation - Work with a lean and effective team of product managers, and software engineers to implement the above capabilities
• Monitor and Measure the performance of the Platforms to continuously tweak and improve them

Skills and Attributes Required:

• Deeply Analytical and Data Driven
• Engineering Mindset - Ability to operate from first principles, heavily leverages tools and technologies, high tech aptitude
• Indepth knowledge and understanding of Risk and Regulations
• Hands-on, Roll up your sleeves and get into the details attitude
• Operational Rigor
• Leadership skills - Ability to identify, attract, inspire, train and retain the best talent and operate with a lean and efficient team

Experience and Qualifications

• Demonstrable experience (preferably 15+ years) across heading at least Credit Risk, Portfolio Management, Servicing and Collections for large-sized credit card portfolio
• Degree(s) in Engineering / Economics / Finance / Statistics desirable
• The ideal candidate has a strong technology bent and aptitude and hands-on experience across defining, launching, implementing and optimizing the full Program Management lifecycle of a Credit Card including -
• Underwriting - Hands on experience of steps in building, monitoring and updating sophisticated credit risk and underwriting models and rules leveraging bureau data, alternative data and portfolio data
• Portfolio Management - Experience in monitoring and growing the performance and size of large credit card portfolios
• Operations - Experience in defining and running manual and automation processes to optimize Operations including Fraud Operations, Dispute Operations, Production Operations, Application Processing Operations, Account Operations, Settlement Operations. In depth understanding of the KPIs to measure and the pitfalls to watch for
• Customer Support - Experience in running Contact Centers that deliver world class CSAT
• Collections - Experience in defining sophisticated contact and collections strategies that a re both compliant and efficient, leveraging best in breed tools
• Financial Modeling - Deep understanding and first hand experience in building sophisticated, multi-year, Credit Card Financial models (Income Statement and Balance Sheet), with granular assumptions of the relevant vintage curves
• Indepth Systems knowledge - Indepth knowledge of vendors and capabilities across all relevant systems including - Application Processing, Loan Origination, KyC / IDV, Processing, Digital Apps, Servicing Apps, Collections, Fraud, Analytics etc

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